Audit Name: HR Audit

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Purpose Of The Audit

The HR Audit is a service offering designed to allow an adult acute hospital to discern to root causes of the gaps between current HR service delivery and those of a fully strategic HR function. The audit comes with an annual guarantee of improvements to:

  • Perception of HR service by Staff level customers
  • Perception of HR service by Management customers
  • Perception of HR service by Senior Leadership

As well as improving service, the HR Audit is designed to ensure that post-audit, HR's will have an enhanced ability to be responsible for, and drive improved outcomes in, the following areas:

  • Physician engagement & alignment
  • Reductions in avoidable days & delays in care
  • Reductions in premium pay & agency staff utilization
  • Improved scheduling practices
  • Heightened employee engagement
  • Improved Recruiting cycle times & reduced vacancy rates
  • Heightened benefit alignment with cost control

Audit Methodology

During the HR Audit, Workforce Prescriptions (WRx) examines 10 unique HR competency domains comprised of 43 specific areas performance:

  • Hiring/staffing/recruiting
  • Talent benchmarking/assessment/selection
  • Compensation design & management
  • Benefits management & administration
  • Policy creation, maintenance and governance
  • Communications & education
  • Retention and terminant analysis
  • Workforce & succession planning
  • Employee relations
  • Staff & leadership development
Sample Output #1

The HR Audit gathers 3 kinds of data encompassing over 10,000 distinct data-points:

  • Quantitative data (through online data requests)
  • Qualitative data (through onsite interviews)
  • Statistically driven data (through 5 online surveys)

WRx then compares all the datasets to differentiate between correlations and root causes. We only report back on issues that have a minimum of 3 points of data redundancy. This eliminates, "chasing after cultural ghosts" and saves time in implementation.

Standard Audit Process

A standard HR Audit consists of 7 distinct steps:

  1. Initial data request including on-line surveys (Quantitative Information Gathering) managed through WRx client portal.
  2. Clarification calls with CLIENT project lead and appropriate departments
  3. 2 man days on-site visit for additional information gathering (Qualitative Information Gathering)
  4. Perform initial recapture analysis (Quantitative Analysis)
  5. Clarification call of preliminary findings with key stakeholders(Qualitative Analysis)
  6. Initial presentation of reports by phone to key stakeholders (Scaling & Tuning Conversation)*
  7. Final 1 day on-site meeting to present findings and recommendations to different constituencies

A standard HR Audit requires 7-9 weeks:

  1. 2-3 weeks for initial data exchange
  2. Followed by 1 day onsite to perform interviews, introduce the data portal and launch surveys.
  3. The survey period typically requires 3-4 weeks
  4. Followed by 10 days of off-site analytics
  5. A "preview call" is scheduled for 4-5 weeks after the onsite day
  6. A final presentation of findings & introduction to implementation meeting occurs within 2 weeks of the preview call

Audit Outputs

An HR Audit results in the production of 2 reports:

  1. The State of the Union report that details identifies strengths and weaknesses of the current Human Resources function including:
    • Assessments of leadership
    • Assessment of staffing levels and the impact they are having on results
    • Assessments of staff along with their alignment to core duties & organizational objectives
    • Assessment of department structure
    • Identification of the results produced in all areas including:
      • Customer satisfaction
      • Risk mitigation
      • Financial stewardship

    Sample Output #2
  2. The Implementation Strategy report that provides actionable recommendations for creating change sensitive progress against organizational goals.

WRx follows the philosophy of, "Staying in the game" with customers. We build detailed implementation plans based on our assessment of your organizations change readiness and current systems. We create a customized roadmap built from lessons learned during implementations in over 150 other facilities. We charge a minimal 1 time fee for implementation and continue to work with a customer for a period of up to 12 months to ensure the success of both firms (although standard implementation time is 90 days).

Sample Output #3

Audit Guarantee

WRx guarantees that it will identify methods that improve HR responsive, customer service and the ability to drive desired organizational outcomes.