Work process issues & Issues with strategic/structural waste
COMMON SYMPTOMS:
- Organizations come to believe they are doing
dumb stuff
- Many ways of creating outcomes are viewed as still being
old ways
- There are ongoing challenges in department budgetary compliance
- Duplicative/redundant/un-necessary work is being performed
- There is decentralized purchasing for commonly used items
- Department results are uncoupled from organizational objectives
- There is perceived procurement waste
- Loss prevention (theft prevention) lives at the department level
- Staff know where opportunities exist but don't feel empowered to change things
- There is lots of
local
decision making
- Organizational staff are good problem identifiers/escalators but not great problem solvers
- Leaders hear complaints about any/all of the following: energy waste, paper waste, printer/ink waste, recycling waste, food waste, equipment waste, redundancies in paperwork, etc., . . .
- Departments struggle to match the performance of competitors/benchmarks
- Departments match benchmark performance, but have done so by increasing work burden on staff
WRx APPROACH TO REMEDIATION:
WRx launches a value enhancement program
and trains all department leaders in the use of rapid re-design tools (provided by us), WRx works with Leadership to set department targets and then work with individual leaders to achieve targets.
COMMON RESULTS:
Average reduction in expense/enhancement of value 6% of target budgets (annualized)
PROPRIETARY SOFTWARE USED:
VEP Portal, Express Process (Rapid re-design Tool), Fastie . . . Re-design Rubric